FAQs

Do you have a showroom to view the actual cheongsams?
Our cheongsams are stocked at all OG outlets currently. See our latest stockist list.

How does the alteration service work?
OG will provide the alteration service on our behalf. After purchase, please visit any OG stores for alteration service with the invoice. It will take about 10 working days.

How can the cheongsam be altered?
Usually, the cheongsam will be altered to your waist and hips. The seamstress will advise you accordingly. Sometimes, certain cheongsams cannot be altered due to the handcrafted details.

Can I exchange the cheongsam or get a full refund?
Refunds are possible only for manufacturing defects. Exchange is possible for another cheongsam of the same or lower value.

How much is the delivery to Singapore addresses?
Delivery is FREE for any purchase.

Do you ship overseas? How much will it cost?
Shipping is a flat rate at S$20 for any purchase. Allow 3-15 working days depending on your country. We use SingPost to ship.