FAQs

Do you have a showroom to view the actual cheongsams?
Our cheongsams are stocked at all OG outlets currently. See our latest stockist list.

How can the cheongsam be altered?
Usually, the cheongsam will be altered to your waist and hips. The seamstress will advise you accordingly. However do note that sometimes certain cheongsams cannot be altered due to the handcrafted details and the structure of the dress. Please drop us an email at hello@ishanghai.sg for more information.

How does the alteration service work?
OG will provide the alteration service on our behalf. After purchase, please drop us an email at hello@ishanghai.sg to book an appointment. The alteration service will take about 10 working days.

Can I exchange the cheongsam or get a full refund?
Refunds are possible only for manufacturing defects. Exchange is possible for another cheongsam of the same or lower value only for orders within Singapore. Please send us an enquiry at hello@ishanghai.sg and we will review your requests on a case-by-case basis.

How much is the delivery to Singapore addresses?
Delivery is FREE for any purchase.

Do you ship overseas? How much will it cost?
Shipping is a flat rate at S$20 for any purchase. Allow 3-15 working days depending on your country. We use SingPost to ship.